Laura Butler, Managing Director and lead trainer specializes in corporate and personal development training, business consulting and project management as well as events planning. Her years of experience, professionalism, careful eye for detail, passion, creativity, commitment and easy to work with style makes her well sought after. She has over 20 years experience in business and leads a highly qualified, experienced, professional and hard working team that is focused on achieving each clients desired result. She offers training to a diverse clientele and serves as a consultant to leaders in the Jamaica, wider Caribbean, USA, Europe and Canada.
Founded in Kingston, JA and now with an office in Dallas, TX, Fusion is ready to help both you and your company go to the next level of success. Our training programmes have been used at multiple companies such as BNS,NCB,PWC,Digicel, UWI and many others.
Fusion Consulting is committed to provide effective training and business consulting that is geared towards the individuals growth and organizations success while making a meaningful contribution to nation building.
This programme focusses on helping to overcome the fear of public speaking while improving your speech, projection, ability to connect with your audience and deliver an effective and impactful speech or presentation.
In a highly competitive and technologically advanced work environment, it is crucial to ensure that your team is effective and positioned for success. Our team building programmes are designed to strengthen relationships, build team confidence, trust, increase productivity and create a positive working enviroment that is focused on goal attainment. Individuals are encouraged to hold themselves accountable while maintaining the highest level of professionalism.
Excellent customer service is the foundation of any successful business. The objective is to increase customer retention, obtain new customers, increase sales, build and strengthen relationships by providing quality service. Our approach is to develop a healthy service culture for your team and better equip them to provide customers with excellent, reliable and professional service. The challenge is not being able to deliver excellent service consistently and that's where our team comes in. We provide the tools to create a dynamic service team and assist individuals to achieve their full potential. Individuals are encouraged to take personal responsibility for goal attainment and hold each other accountable for the highest standard of service.
Our team building programmes include group activities that are geared towards identifying the dysfunctions of a team, helping to break down barriers, motivating and challenging each team-member to take personal responsibility for goal attainment.
Participants learn to appreciate differences, build and strengthen relationships while focusing on the company objectives.
Being able to apply good business etiquette and work ethics will prove to be very beneficial and rewarding. We will explore business correspondences including emails, office conduct, improving meetings, time managment, conflict and stress management, effective communication as well as social etiquette. A lot of business is done in a social setting therefore, it is important to send the right message especially when you are representing yourself and the company.
Our team will help to prepare you to handle social events with ease, confidence and professionalism, allowing you and your guests to get the full benefit of the experience. Networking skills will also be covered as it is a huge part of building your brand and business. This programme will also cover a 3-6 course meal demonstration and the responsibility of the host and guidelines for the guests.
Recruit, Retain, Motivate and Inspire.
Our team does it all allowing you to leverage your human capital into a strategic advantage.
We also write and update policies, manuals and training tools.
Sign up to hear from us about upcoming seminars, training opportunities and events.
Image Building and Customer Service Training
August 18, 2018
Courtleigh Hotel - Kingston Jamaica
9am - 5pm
Full day of highly interactive, hands on training
Includes coffe break, 3 course learning lunch and certificate of completion
Contact (876) 462 9980 or firstname.lastname@example.org for costing and registration